As the custodian of Performance Management process of her organization, a COE always kept extra vigilant during the annual #goalsetting exercise. Whenever, she would watch out for signals or conversations where the employee:
– Expresses displeasure with targets or KRAs.
– Shows lack of confidence to deliver the given goals.
– Accepts the goals without any conversation on how he/she intends to achieve them.
She would immediately set up a time with the employee directly or with the employee’s manager to have #coachingconversations to understand the underlying beliefs or fears that may be showing up for these employees.
How can #coaching help organizations in these situations?
When a trusting space is created for the employee to share his thoughts, goals and feelings openly, the commitment level to deliver on the given goals increases multi-fold.
When an employee gets the sense that he is talking to someone who is not judging him/her, but is committed to help him/her achieve his goals, then they work with a solution mind-set & not a problem mind-set.